FAQ
How does DM support work?
An expert replies to messages on your behalf, keeping your tone and communication style. You agree on rules: working hours, response types, and escalation of important matters.
Does the expert need account access?
Yes - full support requires access via Meta Business Suite or direct login. You can also cooperate by sharing screenshots.
How much does DM support cost?
Cost and scope depend on multiple factors: project complexity, number of deliverables, formats, timeline, quality requirements and resources involved.
How fast do you respond?
Standard SLA is a reply within 1-4 hours during working hours. Premium support offers replies within 30-60 minutes.